Collect stamps for a free one

Company name Bella Mia Matcha
Email matcha@thebellamia.ca
Phone +12263762722

BELLA MIA MATCHA CLUB PRIVACY POLICY Effective date: October 18, 2026 Bella Mia Matcha operates the Bella Mia Matcha Club digital stamp card program. This policy explains how we handle personal information when you register for and use your card. 1. INFORMATION WE COLLECT We collect the information you submit through the registration form, including your name and contact number. We also record information associated with your membership, including your card identifier, stamp balance, stamps earned, rewards issued and redeemed, and your consent preferences. Our loyalty platform and wallet service providers may process technical information needed to issue, deliver and update your card. 2. HOW WE USE YOUR INFORMATION We use your information to: • Create and manage your digital stamp card. • Record stamps and administer rewards. • Provide card updates and notifications about your stamp balance and earned rewards. • Respond to questions and resolve account issues. • Detect and address misuse, duplicate accounts or technical errors. • Meet applicable legal obligations. We may also use your information to send Bella Mia Matcha offers, promotions or news. 3. WALLET PUSH NOTIFICATIONS Your digital card may receive wallet push notifications about stamp activity, earned rewards and changes affecting your card. Notification delivery depends on your wallet provider, device settings and permissions. You can manage available notification settings through your wallet or device. You may also contact us to withdraw marketing consent. Turning off notifications does not itself close your membership or remove your earned stamps. 4. WHO HANDLES YOUR INFORMATION Authorized Bella Mia Matcha personnel may access your information where needed to administer the program or assist you. We use MSTRMND loyalty platform operator and any underlying card service providerto provide the registration, card management and notification services. These providers process information needed to perform those services. If you add your card to Apple Wallet or Google Wallet, the relevant wallet provider also processes information under its own privacy policy. We may disclose information where required by law or where legally permitted to investigate fraud, protect rights or respond to a security incident. 5. WHERE INFORMATION IS PROCESSED MSTRMND, United Kingdom. Bellamia Matcha, Canada. Where information is processed outside Canada, it may be subject to the laws of that country, including lawful access by its courts or public authorities. 6. RETENTION AND DELETION We retain personal information for as long as reasonably necessary to operate your membership and fulfil the purposes described in this policy, including applicable legal and recordkeeping requirements. When information is no longer required, we will delete it or make it no longer identifiable, subject to our service providers’ documented deletion and backup processes. You may request closure of your membership and deletion of your personal information by contacting us. Some records may need to be retained where required or permitted by law. We will explain any applicable limits when responding to your request. Removing the card from your wallet does not necessarily delete your membership or information held in the loyalty platform. 7. YOUR CHOICES AND RIGHTS You may contact us to: • Request access to personal information we hold about you. • Correct inaccurate or incomplete information. • Withdraw consent to optional marketing. • Request membership closure or deletion of your information. • Ask questions or raise a privacy concern. We may need to verify your identity before fulfilling a request. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent to processing necessary to operate your card, we may be unable to continue your membership. We will explain the effect on your card and any remaining rewards before processing the closure. 8. INFORMATION SECURITY We are responsible for using safeguards appropriate to the sensitivity of the information we handle and for requiring appropriate protection from service providers processing information on our behalf. No electronic system is completely secure. Keep your card and its barcode or QR code private, and contact us if you suspect unauthorized use. 9. CHANGES TO THIS POLICY We may update this policy as the program or our practices change. The effective date will identify the latest version. We will provide notice of material changes and obtain additional consent where required before using your information for a new purpose. 10. CONTACT US For privacy questions, access or correction requests, withdrawal of consent, or membership deletion, contact: Bella Mia Matcha Attention: Privacy Contact Email: matcha@thebellamia.ca Address: 605 Richmond Street, Unit A, London, Ontario, Canada

More information about the use of personal data

Bella Mia Matcha Club — Terms of Use

1. Earn one stamp per visit with a drink purchase, regardless of drink count or separate transactions.
2. Present your digital card at checkout. Stamps cannot be added later.
3. Collect 9 stamps for one free menu drink on your next visit, subject to availability. Redeeming uses 9 stamps.
4. Extras and upgrades cost extra.
5. Free drinks earn no stamps. Buying an additional drink during your reward visit earns one stamp.
6. Cards, stamps and rewards do not expire while the Matcha Club operates. If we discontinue the programme, we’ll give at least 30 days’ notice to redeem existing rewards.
7. Cards, stamps and rewards are personal, non-transferable and cannot be combined across accounts.
8. Stamps and rewards have no cash value and cannot be sold or exchanged for cash.